Category Archives: Product Updates

Features to Influence Your Looker, Easier Payment Collection, Card Verification and more

Introducing Looker to Booker feature

When going through the visitor stats on your website and booking engine page, you may often find that many of visitors don’t even reach your booking engine page and leave your website; leading to loss of booking opportunity for you.

So, we put forth this brand new feature from this new version of our booking engine – Looker to Booker; using which you’ll be able to set up and display several new widgets right on your website.

The primary agenda behind development of this feature is to influence looker to engage with you, push him to reach your booking engine page and eventually turn him into a booker.

Here’s how these widgets can help you:

  1. Welcome Box: Say you’ve kept the link to your website’s home page at places. An interested visitor visits your website and there, he finds this welcome box, which tells him about some great discount you’re running, or some promotional offers that he may be able to take up; thus making him interested in booking with you.
  2. Exit Popup: Exactly opposite to the Welcome Box widget, this widget will show your guest an exit popup when he’s trying to leave your website. This gives him one more chance to book with you.
  3. Floating Tool: Say, your visitor is on a page, exploring your website; and you want to give him some benefits on booking with you or mention about a famous tourist destination nearby your hotel or something else. Use a floating tool which will maximize and minimize on a button click, and give valuable information to your visitor.
  4. Triggering Tool: Say, you want to show some shortcuts to your website pages all through your website. The triggering tool will let you do just that. Give shortcut links to your booking engine page in this tool, and there; you got a visit to the booking engine.
  5. Sticky Tool: So you want to show some awesome services you provide at your hotel? In this sticky tool, you can add information about free Wifi that you’re providing, or free airport transfer facilities or some other amenities that you’re offering at your hotel to attract your looker.
  6. No. of Bookings: You want to market yourself by showing how many bookings you’ve got? Well, this tool will let you do just that. So any looker who sees the number of bookings you’ve received; will get more influenced in booking with you.
  7. Review: Got good reviews? You think that helps lookers in deciding to book with you? So, simply show your reviews on your website; and there, your looker is impressed enough to book with you.
  8. Quick Notifications: Say a looker from India is visiting your website. And 2 guests from India booked with you at the same time. That looker will be notified that 2 guests from India booked with you. Now that will help him make a decision; thinking that guests from India do visit your hotel, and he can relate with them. More than that, you can display something about the recent bookings made at your hotel; using this notification tool.
  9. Promotion: You want some promotions or discount deals to be continuously displayed on your website to attract the looker? The promotion tool will let you do just that.

All in all, this feature will help you push your lookers towards your booking engine page and eventually book with you; thereby increasing your direct bookings.

Online Payment Collection: Faster and Easier

Payment collection is a crucial, yet always a tedious job. You need to remember a lot of dates and cases to get your payments on time. Acknowledging importance of the same, we’ve implemented an ‘Online Payment Link’ feature in this version; which will make your task of collecting payments from your guests convenient and faster.

Using this feature, you’ll be able to send online payment links to your guests from the system itself. The guest can make the payment from that link, and that’s all. Suffice to say, you won’t need to keep any tabs for payment reminders, or even wait for bank transfer to get payment of the bookings your guests make.

Here’s how you can use this feature for the different types of bookings you receive:

  1. Booking from OTA: Oftentimes, OTAs let the guests choose the option of ‘Pay at Hotel’. So when such a booking from an OTA comes to you, you can directly email your guest with this link, giving them convenience to pay whenever they can. You can do the same thing when you get a booking from website.
  2. Booking Inquiry (Hold Booking): Say you get a booking inquiry from a guest. He tells you that he’ll confirm the booking in next few days. You hold the inventory for his stay duration and set a release date for the booking awaiting his confirmation. In this case, you can send him the payment link and urge him to confirm his booking by paying at the earliest. If he doesn’t pay until the release date, the held booking will be open for inventory.

Credit Card Verification Automated

When it comes to payments, people become cautious and tend to avoid giving out important information like credit card details. And the same goes for your guests too, when they’re booking with you. Whether its from an OTA or through your website, or in any other way; a significant number of your guests will fill in invalid credit card details just to go ahead with the booking.

And you’ll know about it only when you try to charge those credit cards to collect your deposit or no-show or cancellation charges. At times like these, the only thing you can do is; either you ask your guest to pass valid credit card details or wait for the guest to arrive and get the payment from him. That guest might turn into a no-show or cancel his booking at the last minute. Let’s not forget that! If that happens, you’ll lose a booking opportunity and even revenue.

So, what we’ve done this time is; developed an inbuilt credit card verification feature which will verify the credit card details on the same day you receive a booking using the payment gateway API.

Now even if the credit card details are invalid, you and your guest will be notified. And if your guest has booked from an OTA, the OTA will be notified. Your notification to the guest will clearly ask him to update the credit card details with valid one with a warning that you may cancel his booking if the details are not updated.

This benefits you in three ways: 1. You don’t risk last minute no-shows or cancellations where credit card details are invalid. 2. You can hold the booking for sometime and release it if there is no response from the guest’s end. Post that, you can take a new booking for that room! 3. There’s lesser to and fro between you, guest and the OTA due to this automation. There you save a lot of your valuable time.

In such wise, because of this automation and its benefits, you’ll witness a considerable hike in your revenue by more than 30%, ultimately giving you only confirmed bookings.

Note: This feature is only available for those who use Airpay Payment Gateway currently.

Restrict Maximum Nights of Stay

Occasionally, you might want to put up some package or promotion at your hotel, the validity of which you want to limit by the maximum number of nights a guest wants to stay. So, from this version onward, at rate plan level; you’ll be able to add maximum nights allowed for stay at your hotel. If you introduce any package and wish to restrict the number of days a guest can stay using that package; you can use this feature.

Our Price Widget gets a new UI

We have enhanced the user interface of the price widget feature. This widget shows your room rates on the different OTAs you’re connected on; thereby letting your guest compare prices and book easily and quickly from your website itself.

In addition, the price widget will now change the currency and amount according to the currency selected for the booking engine page.

What’s more in the latest release:

  • You’ll be able to set maximum night of stay on your specials.
  • Offer promotions on selected days of week by configuring it in the promotion module and extra charge module.
  • You’ll be able to send your own remarks in the Confirmed Reservation email template.
  • From this version, you can show Packages in 3 different ways on the booking engine page.
  • You’ll now be able to set payment method for refundable and non-refundable rate plans.
  • From now on, if a rate plan is not available because of ‘Close to Departure’ constraint; then the booking engine will not show that particular rate plan in the room list.
  • We are now integrated with 12 new payment gateways which are:
    1. Paynamics
    2. Bpoint
    3. Payfast
    4. Webxpay
    5. Payweb
    6. BarclayCard
    7. Midtrans
    8. Sampath Bank
    9. HalkBank
    10. ECG
    11. Zeamster
    12. FPX

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Introducing Rate Metrics Tool

Monitor Your Competitors Effortlessly: Rate Metrics Tool

In this new version of eZee Reservation, we have introduced a brand new feature named Rate Metrics Tool which will help you keep a check on your competitor’s rates and performance on enlisted OTAs and analyze the dynamic pricing trend in the market.

Find out more about this tool here.

Rate Matrics Tool

Hold Booking Operation Made Easy

Now, you’ll not only be able to hold a booking right from the ‘Add Reservation’ window, but you’ll also be able to set a reminder to release the booking on the release date.

If the booking is released or confirmed before the release date, system will remove the reminder. However, if the booking is released, you’ll get a notification indicating that the booking has been released. You’ll also be able to manually release the booking.

Note: This feature is also available in eZee Absolute PMS.

RES-782

Accurate Amounts For French Users

The rates on booking engine page will now be displayed as per the French norms in notations. As a result, our users using the booking engine in French language, or your visitors wishing to view the booking engine page in French language will be able to view the amount in the correct format.

RES-881

Offering Custom CSS Module

You’ll now be able to add a custom CSS on your booking engine page, to help you offer more in-depth customizations to your booking engine visitors. You’ll be able to define the look of controllers as well as text boxes on the page, making it look more attractive.

Update In Price Widget Feature

In this version of eZee Reservation, we have updated the Price Widget Feature which we had introduced in the last version. The feature gives your booker a comparison of your room rates on pre-defined OTAs, thus helping him make a faster and fair decision while making a booking.

Now onward, you’ll be able to add new OTAs to be enlisted on the booking engine page, and select the OTA rates you wish to display on the page.

RES-969 Final

Something more in the latest release:

  • The booking engine can now be used in Georgian language too.
  • You’ll now be able to use China UnionPay amongst many Manual Credit Card options.
  • You’ll be able to easily apply Last Minute Offer formulas to more than one packages simultaneously.
  • Your guests will be able to easily get in touch with your hotel’s team using the Chat Script plugin.
  • You’ll now be able to send and print Group Booking information to the whole Group Booking together.
  • We’ve made email address optional while taking a reservation.
  • Your booker will now be able to filter ‘Not Available’ rooms out of the booking engine page.
  • From this version onward, you’ll be able to keep a track of guests coming from Google Hotel Ads.
  • The booker will be notified of the other bookers viewing the booking engine page, on the Billing page.
  • You’ll now be able to view any special requests made by the guest during booking right on the Billing page.
  • Display photos collected by your guests during their stay through the Reviews submitted on the booking engine page.
  • The booker will now be able to easily find details of your hotel right from the main page of website.
  • The booking engine will show the number of times any rate plan or package is booked on that day.
  • We’ve set validation on system’s login page for changing the password, as well as while resetting the password.
  • You can now send booking voucher to your guests in their required language from the Add Reservation screen.
  • You’ll be able to keep a detailed record of the guests who stay at your hotel, in the system.
  • Email Template will now enlist rates of child and adult in extra charge details.
  • We’ve added several new payment gateways, like: Worldline, Valitor, BancoDeOro, PayHere, CBBank, Transactium and ABA Bank; and updated other existing payment gateway integrations.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Introducing Price Widget feature

The brand new version of eZee Reservation is out now!
Know which new features were added with other enhancements.

Charge your Booking.com guests via 3G DirectPay

Especially for your guests who make their booking from Booking.com, you will be able to charge them on their credit cards directly through 3G Direct Pay payment gateway.

As a result, the payment process will be convenient for you as well as for your guest, leading into a hassle free transaction.

You can use this feature from:
Booking List Action View Reservation At bottom click the button “Charge Now”.

Let your guests save their bookings for later

At times, your guests may get interrupted by higher priority tasks leading to an incomplete booking process. As a result, your guests can get disappointed and may cancel their bookings at your hotel.

Considering this fact, we have introduced a new feature in this version of booking engine, which will help your guests continue the booking process from where they left off.

This feature, will ask for an email address from your guest, and further send a link on that email address, following which will help them continue with their booking later at their convenient time.

You can enable this feature from:
Setting Booking Page Visibility Settings “Show save for later feature on billing page”.
This option on being enabled, will be accessible on the billing page of your booking engine.

Note: This feature is available only with the Responsive UI of eZee Reservation.

save-for-later

Price Widget: Compare rates with OTAs

Occasionally, while making a booking from the booking engine page, your guest might get a need to see your room rates on the OTAs your hotel is listed on.

And so, we have introduced a Price Widget feature on your booking engine page, wherein you will be able to display your room rates from OTAs like Make my trip, Expedia, Agoda, ClearTrip and Goibibo.

This feature will let your guest compare your room rates and further urge them to make a direct booking easily.

Note: This feature will work only if you are using eZee Centrix channel manager.

price-widget-final

What’s more in this release:

  • Display particular packages directly on your website, following which your guest will be able to easily book a room with a package offer.
  • You’ll be able to distinguish special requests and child age by showing them separately and not in the remark section.
  • You now have an option to select a Business Source on Add Reservation screen.
  • You can set limitations on the number of rooms your guest can book in one shot. Enable and configure this option from: Settings Booking Page Booking Engine setting “Number of rooms that booker can book in one booking” Enter the no. of rooms you want to set for this option.
  • Additionally, you’ll be able to set limitations on the number of inventory to display on the booking engine page. Configure this option from: Masters Manage Rooms Room Type “Inventory to be displayed on Booking Engine”.
  • Change the reservation type as per your needs directly from the system. Additionally, you can also opt to get notified on changing the reservation type.
  • We have developed a feature, using which you will be able to hold a booking right from the Add Reservation screen. Furthermore, you will also be able to send an email to the guest on Room Hold details.
  • You can now choose to hide or show your promotional codes on the billing page, as well as to hide or show rate plans from booking engine page.
  • Track the IP address from where your users login in the system.
  • The booking engine page now comes with new fonts in the responsive UI.
  • Quick filters for room types and rate types in monthly deals.
  • Enable promotions only on selected dates.
  • Send your guests reservation confirmation emails when they book a room through a Travel Agent.
  • Two new SMS integrations: MsgClub and ExpertTexting
  • Several additions in Payment Gateway integrations: CCAvenue MCPG, PayU Nigeria, BML/MPG, Virtual Card Services, Stripe, MPU card option on 2C2P PG, PayZen and eGHL.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Our Booking Engine Just Got Secure

eZee Reservation version 1.0.49.54 has released and available now.
Make the most of these features, enhancements and pile of more highlights in this latest version.
Read on to know more!

Booking Engine Now Secure With HTTPS

When you work in an environment where payments are a major part of everyday transactions, security becomes a dire necessity.

In account of this practice, we have secured our booking engine with HTTPS secure link for all our users. Because of this change, your information will remain confidential, thus saving it from any unauthorized access through cyber attacks.

https

Check Availability Before Adding A Reservation

Manual additions in a system can always lead to confusions or result into a haphazard condition of the system. Ergo, when you opt to add a reservation manually through the Add Reservation screen, the system will check availability of the selected room type for the selected duration. As a result, you will directly be able to know when to take a booking.

This feature will display a calendar in the screen which will indicate the available rooms as per the dates.

check_availability

Split Room Cases : Not A Worry Anymore

Split Room Cases are a true cause of inconvenience for a guest. Not only does it leave a negative impact for your hotel, but also spoils your guest’s experience during his stay.

So, in the previous version of booking engine, we had developed a feature wherein you will be able to give an intimation to the booker about the Split Room Case while he performs the booking. Continuing with the same, we have built a new option – Discard Inventory of Split Room Case, which if chosen, will not show the booker any inventory if his chosen room type and stay duration contains a split room case.

This will save you from a disappointed guest as well as the guest from hassles of changing rooms during his stay.

Note: This feature is useful exclusively for users who are utilizing eZee Absolute and running inventory on Live mode.

discard-inventory

Link Your Instagram Page With Your Booking Engine

Social Media poses as a natural extension of your hotel’s website. With increasing number of travelers being active on social media, it’s a must for hotels to mark their social media presence and engage with their guests.

With Facebook integration already a part of our booking engine, we have moved a step ahead, and provided an option to link your Instagram page with your booking engine in this version. This will work similar to the Facebook page link, and display an Instagram widget on your booking page, with a link to your Instagram page.

You can enable this option from: eZee Reservation Configuration Panel Property Setup Property Details Instagram Account Link

instagram

Introducing Date Wise Validity Deposit

Occasionally, it might happen, that you incur different deposit amounts for your guests depending on the season they arrive in.

At such times, taking date wise deposits can be the best bargain. Keeping this thought in mind, we have enabled the system to fix the deposit amounts as per the dates. Additionally, the system used to allow taking Rate Plan level deposits, but due to this feature, the system now has the facility to take up different deposits on Package level.

You can avail this feature at: eZee Reservation Configuration Panel Marketing Packages

Something more in the latest release:

  • Manage Payment Types for manual booking easily through the enhanced Payment Type Module.
  • Set a promotion’s limitation as per the current date.
  • Get better search results using new filters in Package Module and Rate Plan Module.
  • Display the minimum stay duration of each room type right on the booking engine page.
  • We changed the details to be sent in the Reservation Confirmation Email sent to the guest.
  • The Hotel List API will also display Country Alias, Booking Engine URL, Email Address and Hotel’s Currency Code details.
  • You’ll be able to change reservation type right from the reservation panel.
  • The Add Reservation Wizard now includes the Credit Card Information tab in order to accept the credit card payments and save the information while taking a reservation manually.
  • You can now identify the metasearch engine from which any booking was made at your hotel. Thus, the audit trail instead of displaying API call, will now reflect the metasearch engine.
  • From this version onward, you will be able to set Credit Card as well as a Payment Gateway as a payment option simultaneously.
  • Similar to Package level, we have enabled date wise deposit validity for Rate plan level too.
  • You can perform a group booking right from the Add Reservation screen.
  • New Payment Gateways Added:
    1. CC Avenue Payment Gateway
    2. Public Bank Berhad Payment Gateway
    3. Razorpay Payment Gateway
  • New SMS Integrations:
    1. SMS 4 U
    2. Cute SMS
  • eZee Reservation is now available in 3 new languages:
    1. Icelandic
    2. Turkish
    3. Japanese

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Alert your bookers of room change with eZee Reservation.

Each of this and more is in the latest version of eZee Reservation booking engine.
Read on to know!

Provide your guests a pleasant stay by checking same room availability

This enhancement is exclusively for users utilizing eZee Absolute PMS and running inventory on Live Mode.

Every so often, your guest may select such stay dates when there are chances of split room cases which may lead to a situation where your guest might have to perform room move. For example, if your guest selects a stay duration of 15th March to 20th March for Presidential Suite, and Presidential Suite 1001 is available from 15th to 18th and Presidential Suite 1002 is available from 19th to 20th. If at such a time, your guest makes the booking; he won’t be intimated about the definite room move he will have to do once he arrives.

When such kind of situation arrived, the booking engine page displayed the rooms as available. However, in this version; to save your guest from the troubles of room move, we have a drop down list for you on how do you want to show the inventory on the booking engine page in such cases.

This drop down list can be viewed in:
eZee Reservation Configuration Panel Settings Property Assign Rooms Check Live Room Availability/Inventory: There are two options for you to choose from.

Assign_Rooms

    • Normal: In this case, the booking engine will not consider such special cases of split room availability, that is, the booking engine will show inventory of both rooms and if the booker tries to make the booking, then the system will not give any intimation of room move. This is the selected option by default.
    • Normal but give intimation: This case is similar to the normal case, but when booking is being performed, the system will give intimation to the booker; that he might have to change rooms once he arrives.

If your property is working on option 2, there will be an option of “Don’t book room when different room is available” on ‘Add Reservation’ window. So, in case when split rooms are available and you have check-marked this option, the system will not take booking and display inventory as not available. whereas if you have not check-marked it, then even though split rooms are available, the system will take booking.

Live rooms 3

Added Prepaid, Non-Cancel, Non-Refundable option for Packages

So far, the booking engine gave you a provision to apply Prepaid, Non-Cancel, Non-Refundable option for Rate Plan only. However, from the latest version, you will be able to apply these same options for packages too.

You can enable this feature from eZee Reservation configuration:
eZee Reservation Configuration Panel Marketing Packages

Refund_Non_Refund_Policy

Fail credit card processing information now on booking list

Every now and then, when a booker performs a booking at your property and proceeds to make payment; the payment might get successful from the payment gateway but eZee system might not get updated with the same.

To differentiate such bookings from incomplete bookings; we have added a new category of bookings named Failed Credit Card Processing. This category of booking will list out those bookings for which the system has not received any response from the payment gateways.

Failed credit card processing

 

 

 

Failed credit card processing2

Through this list, you will be able to remain updated with such bookings, contact the payment processing team, and verify the records accordingly.

View the Update Logs screen in a new style

Update Logs screen in eZee Reservation configuration displays details of all updates done on inventory, rates, etc in the system. The logs will give the time at which the update was done along with the user who performed the update.

In the latest version of eZee booking engine, we have enhanced the user-interface (UI) of the Logs screen to trace the update logs easily and make it more understandable.

Update_Log

New Payment Gateways added

Several new payment gateways have now integrated with the booking engine, which include:

      1. Bardo Payment Gateway
      2. KBZ Bank Payment Gateway
      3. DOKU Payment Gateway
      4. First Atlantic Commerce
      5. eGate Payment Gateway

Know what’s more in the latest release:

      • You can now select and choose various information as mandatory to make a booking on Add Reservation screen.
      • All the incomplete bookings are now displayed separately on Home and CRS Dashboard in order to differentiate between complete and incomplete bookings.
      • New Privileges introduced: eZee Reservation Configuration Panel Users Edit Privileges
        1. ‘Access to create User Role’ to restrict users to create new user roles.
        2. ‘Access to Edit or Delete User Role’ to restrict users to edit or delete user roles.
      • Get to know the date and time of the last verification request sent to verify any email address, from which you want to send email using SMTP.
      • From this version onward, you will be able to form a new email template (content) for PDF attachment and other email template for confirm booking email.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Offer discounts to your visitors by Facebook sharing

All these features along with myriad of other enhancements in the most recent release of the booking engine. Here’s a quick highlight.

Stay updated with guests arriving at your property

Busy work schedules of a hotelier may make him forget about being in line with the arrivals and departures of guests at his property. Moulding our PMS which is suitable for all types of users, we have developed a feature which will let you be updated with guest arrivals at your hotel.

You will be able to remain posted on the number of guests arriving at your property through this feature. In this latest version, we have introduced a new aspect to send you the guest arrival list of two days in email after the Night Audit operation has been performed. For example, the night audit has been performed for 12th January, then you will receive an email of the arrival list for the dates of 13th and 14th January. This feature is added keeping the requirements of a busy hotelier in mind.

You can enable this feature from the configuration section as follows:
eZee Reservation Configuration Panel Settings Booking Page Log & Notification

Arrival_email_Template

Note: For properties using booking engine with eZee Absolute, this option will be available in eZee Absolute configuration.

Manage the booking and check-in timings effortlessly: Cut-off time

Cut-off time indicates the time limit set at a property to take reservations for the day. We have instated a new feature of Cut-off time in the booking engine, using which you will be able to set up a certain time limit for guests to perform bookings, and accept only same day bookings up-till a specified time. Subsequently, the system will now allow the guest to book a room after the decided time on that particular day. This setting will not have any effect on check-in timings.

In this feature, you can set up any time until which you want to accept bookings. This is exclusively for those hoteliers who do not want to allow late night bookings at their property.

You can configure the cut-off time by following the mentioned path:

eZee Reservation configuration panel Settings Property Booking Page Booking Engine Settings

CutOff_Time

Attract your guests with offers through Facebook

Social Media Engagement is in trend these days. It provides a platform for hotels to engage with guests and cultivate excellent guest relationships.
And so, we have introduced a new feature which will help you in promoting your property on Facebook. By means of this feature, a pop-up will be displayed on the booking engine page of your property, asking the visitor to share your property page on Facebook.

You can enable this feature from eZee Reservation configuration as shown below:

eZee Reservation configuration panel Settings Property Booking Page Promotional Discount on Facebook Share Configuration

Facebook_Promotion_Final

Through this, you can bring the visitors of your property booking page to share the configured link of your property through their Facebook account and in turn they will be able to avail different promotional discounts or rewards whenever they perform any reservation.

Engage your visitors while leaving the booking engine page

Visitor engagement on your website is a way to attract them to your hotel’s facilities and services. In line with this thought, we have developed a feature in this version to help you engage your visitors. Via this feature in the latest version, you will have various methods to stop and engage the booker while leaving your page. That is, when a booker tries to leave booking engine page of your property, then a pop-up window will be displayed showing a coupon code and other schemes to attract the booker to make the booking. The content of this pop-up window can be customized and configured in eZee Reservation configuration.
You can enable this feature as below:

eZee Reservation configuration panel Settings Property Booking Page Booking Engine Settings

Alert_On_Closing

On activating this feature, when the visitor tries to leave the booking engine page, he will get a pop-up as shown below carrying discounts or promotional offers, thus trying to engage him and convince him to perform the booking at your property.

Now, new Payment Gateways at your doorstep

In the latest version, we added new Payment Gateways synchronized with the booking engine, thereby giving various options of payment to the guests. These Payment Gateways are:

  1. E-Billing solutions
  2. Instamajo
  3. WebPay
  4. expressPay
  5. Zweb
  6. Sentry Other
  7. iPaymu

There’s more in the latest release:

  • On including children in a reservation as per Child Age policy configured in your booking engine settings, the details including the age and number of the children will be shown as a remark in the booking voucher of that particular reservation.
  • We added a new drop down list as a filter criteria to select rooms to be displayed depending on the minimum nights configured, to avoid the scenario of changing guest’s chosen room in between his stay.
  • We have provided an option to create a duplicate package, if the new package has only a few changes than an already existing one.
  • In this latest version, you will be able to control visibility of child in the booking box of booking engine page. This is especially for those who want to hide selection of child from the booking box but show it on the room list and billing page.
  • Now, you can set a count of rooms, after which are occupied; you can display “Limited Rooms Available” on the booking engine page.
  • Whenever you want to display the package only and not its rate plan,then the rate plan associated will be hidden from the booking engine through a new setting in the booking engine.
  • In the Guest Stats screen, which gives a detailed flow on how booker interacted with the booking engine; you will now be able to see the Reservation Number too if the booking was done by that guest.
  • You will now receive an email on your configured email address when auto room assignment feature fails from Auto Room Assignment failure notification configuration.
  • The Booking Engine from the latest version will run on Maximum Occupancy settings, that is, number of adult and child will not be allowed to be greater than the maximum occupancy of that room.
  • To engage more guests and take an advantage of packages and deals, we added a restriction for guests to use Advanced Deals based on arrival date.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

Let the Guest Stats help track your visitor’s interaction on Booking Engine

All these and more benefits are in the all new version of eZee Reservation.
Read on to know !

Smartly track booking conversions from Facebook

When you market your property on several platforms by employing various ways, calculating the proper return on investment is a compulsory task.
This feature, in this latest release can help you track conversions from Facebook, if you have placed ads there using Facebook’s tracking and optimization tools, that is, through Facebook Pixel code present on the booking engine page.

Share your Facebook Pixel ID with us, and you will be able to track your Facebook conversions easily.

Accept deposit from guests on basis of number of nights

Just because now and again, you might need to offer a discount on a guest’s say, we have introduced this feature, which will help you to accept desposits swiftly. This feature concerning deposit amount in the latest version of the booking engine. Using this feature, you will be able to take deposit money from the guest depending on the number of nights he chooses to stay.

You can enable this feature from eZee Reservation configuration as follows:
eZee Reservation Configuration Panel Property Setup Billing and Booking Policy

Deposit_Night

Note: This feature will work only when Payment Gateway is ON in your booking engine.

Remain updated on canceled bookings too

This enhancement will keep you updated on any canceled bookings at your property.
That is, on cancellation of any booking by you or the guest, a notification email will be sent to you and the guest on the configured email.

Note: This feature will always work for all the properties by default.

Keep your guests engaged even after making a booking

Post-booking engagement of your guest forms a foundation of a long-lasting relationship between a guest and a hotelier and helps you impose a lasting impression on your guest.
This feature is to help you keep your visitors engaged even after they make a booking from the booking engine. Through this feature, you will be able to redirect the booker to a pre-configured page.

You can enable and configure details of this feature as below:
eZee Reservation Configuration Panel Settings Booking Page Booking Engine Settings

Page_Redirect_SP_46.51

Therefore, the booker will be automatically re-directed to whichever URL configured here.

Know about how your guests engaged with your booking page: Guest Stats

Keeping track of your hotel’s USP is a necessity to improve and upsurge in better guest engagement. This enhancement is such, which will let you know what made your guests engage with your booking engine.

Guest Stats : They indicate that how did your website visitor interact with the Booking Engine page. These stats include details like Country the visitor was from, Total Session Time, Device used for accessing the Booking Engine, Search Criteria used for checking availability, and many more.

You can access this feature right from the dashboard of eZee Reservation configuration Home Page.

Guest_State_Reservation_46.51

These stats keep you posted on the visitor details, thereby helping you keep track on the conversion rates.

New Payment Gateways introduced

Many new renowned Payment Gateways are now synced with the booking engine. These include:

  1. BluePay
  2. 2Checkout
  3. Bank Of Baroda
  4. Paytm
  5. Red Dot
  6. HDFC Bank
  7. China UnionPay
  8. 24Pay

More in the latest release of eZee Reservation booking engine:

  • We added a new field in Transport Information of guest: Drop-off information to record drop-off details of the guest.
  • In order to search incomplete bookings easily, we supplemented many new filter criteria.
  • Now, you will be able to hide your rate plans from Meta Search engines like TripAdvisor by utilizing new flags in this version.
  • We have provided an option to publish and hide the extra charges from the Booking Engine page as you require.
  • We have an ever ready to use API for booking engine now.
  • From this version, you will be able to sort and arrange the Extra Charges in the sequence in which you want to display them, on the booking engine page.
  • Now you have an option to hide or show the home page link from the booking engine page.
  • We have now closed the version-1 of PMS Web Interface.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support

The ultimate tool to boost your revenue: REVENUE MANAGEMENT

Get all these factors and more in the all new version of eZee Reservation!

Quicker payment processing for your guest!

Considering the efforts your guest has to go through to make payment for the booking he has done at your hotel, we, in this version of our Booking Engine have given you an option to send payment link to the guest directly in an email. This is primarily useful when you want to take a manual booking and wish to send online payment link to the guest.

Note: This option will work only if the Payment Gateway option is enabled and if the booking is done through manual reservation in ‘Add Reservation’ screen.

Once the Payment Gateway is enabled, this feature can be activated from the below mentioned path:

eZee Reservation Configuration Panel Settings Property Booking Page Email Settings

Send Online Payment link to guest to pay online

This will automatically add a system defined category and email template in the system.
You can enable this feature from the ‘Add Reservation’ screen.

Note: For hotel chain properties, you will have to activate this option for all chain properties individually.

Get your Facebook page linked with your booking engine page

Occasionally, you would come across web pages where you would notice a link to their Facebook page, thereby encouraging you to like the Facebook page from there itself. Similarly, we too have now given a new provision to promote your Facebook page to your booking engine visitors. You can easily enable this feature from the configuration settings and make your Facebook page likes visible on the booking engine page itself. In that event, your visitors will be able to like your Facebook page right from the booking engine, eliminating the trouble of logging-into their Facebook accounts repeatedly.

Activate this feature at:
eZee Reservation Configuration Panel Property Setup Property Details Facebook page

fbres2

Your booking engine page after enabling and configuring the feature requisites will display a snippet with number of likes on the configured Facebook page, allowing the visitors to like the page right from there.

Save time in recording guest information

Its utterly cumbersome to open a new screen every time you want to enter guest information. To eliminate these hassles, you will now be able to enter transport and identity information of the guest right when you are adding a new reservation. This enhancement can be availed by default in your booking engine from Add Reservation window in the configuration fragment. This will save your time in opening a separate window to record and save the guest transport and identity information.
SavingGuestInfo

Keep your marketing deals and reports safe from unauthorized access

We have introduced a new privilege in the latest version to restrict any user from accessing your property’s promotional and marketing deals along with the statistical and reservation reports. Additionally, you can restrict user access to selected reports, if not all.

You can approve or revoke this privilege from eZee Reservation configuration as below:
eZee Reservation Configuration Panel Users Edit User Privileges and Reports

Deals_Marketting_User_Previleges

Achieve maximum through the means of Revenue Management

Revenue Management is a tool to analyze market behavior and hotel’s parameters to maximize revenue growth. The revenue screen shows comparison of your hotel’s current and past year’s data like Occupancy%, Total rooms sold, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and much more.

Using this tool, you can decide which marketing strategies to use, what rates to be kept, how to increase bookings, and several other parameters.

Along with this, you can also add your competitor’s property details, and this screen will display your low and high rates in comparison to your competitor’s property, which will help you get an idea about the market segments. Also, in case of chain properties, all the consolidated data can be configured and analyzed together, and changed swiftly if needed.

Revenue_Management_Reservation

New Payment Gateways added

Few more Payment gateways were added and integrated with the system in this version, which include:

  1. ICICI Bank Payment Gateway
  2. Citruspay Payment Gateway
  3. AliPay Payment Gateway

There’s more in the latest release:

  • The manual Credit Card option of saving credit card details and pay later is open for all and can be enabled directly without any requests.
  • If your packages have higher rates than normal rate plans, then you will now be able to strike out the normal rates and hide it on the booking engine page.
  • From the latest version, a travel agent will be able to register directly from Booking engine through the travel-agent registration link displayed on the booking engine page.
  • You can now configure rates different than Rate Plan rates along with Base Rate on package level for extra child and extra adult.
  • You can also give a direct link to bookers to cancel their bookings from your website, so that the booker can directly go to cancel booking page.
  • Price-wise sorting will help display the rate plans and packages in a sorted manner from lowest to highest on Booking Engine in list view and OTA Interface layouts.
  • In View Reservation Audit Trail, if payment gateway is on; you will be able to view Failed Booking status along with its reason as given by the payment gateway.
  • We have now provided an option to add or upload images for rate plans in order to distinguish them with each other.
  • Your booking engine visitor can now view your reviews on the page through the Review Widget feature.
  • We have added an option to show or hide selected columns in the Booking List.
  • Your guests will now be able to book a room and pay for it from a payment gateway in multiple currencies.
  • In this version, you will be able to view a reservation folio right from the click on reservation number.

Quick FAQs

How to get the new version of booking engine?
Since eZee Reservation booking engine is a cloud product, you do not have to follow any steps to download and install the new version into your system. Just sit back and relax, and your system will be updated in no time. As soon as the update is out, you will be able to avail new enhancements on the latest version of the booking engine.

What will happen to my data after the update?
Your data will remain unchanged after the update. You can begin using the system from where you left off, immediately after the update.

Quick Links

Have any queries or doubts with the system or facing trouble using eZee solutions?
Submit a Ticket Download Release Notes Contact eZee Live Support